System Implementation Services
Xperia Programs provide a variety of services to help customers fully integrate ERP solutions and software solutions into their business processes. Engineers can assist with the implementation and use of the software by evaluating your business and helping match the software's capabilities to your company's operations. Through their skilled assistance with project management, implementation planning, employee and management training, process re-engineering and system review, our consultants can help increase the return on your software investment.

Xperia System Engineers schedule and perform the installation of the software. In addition, System Consultants provide additional support services after the initial installation that help secure the successful implementation of the systems technology.

Strategic Business Services
It's common to find that companies have not clearly answered some key business questions that have a significant impact on implementing solutions to improve operations.

Strategic services are a series of programs that assist companies in developing a foundation and a framework that enable a company to select the right solution.

Today's challenge is for companies to implement sourcing and supply chain management programs that are aligned with business strategies and objectives to produce operational efficiencies across their entire enterprise and supply chain.

There are numerous views and definitions of Supply-Chain Management, and many companies have tried to implement programs that have failed to produce the results or benefits that are obtainable from a properly-managed effort.

Using the Supply Chain Council's SCOR model, we've develop a series of unique consulting services to prepare and assist companies in making the internal and external process transitions. The program uses a methodology to integrate information systems with processes over a time-phased approach.

Readiness Review Program
Our unique service program designed to provide the executive management team with information to assist them in answering key questions that lay the framework for a successful information systems upgrade program. The service offering only requires a few hours of time to collect important information and for presentation. The deliverable to your company is a scorecard utilizing industry performance metrics to highlight which business practices, within the SCOR model, need performance improvements.

This is a valuable service, and its value has proven to far exceed the time invested, regardless of the current status of your efforts. Xperia utilizes a time-tested, five-phase development methodology on our project engagements. Most importantly, we have scaled our methodology to competitively serve the small-to medium-sized business (SMB) market space. Each of the phases described below has defined tasks and deliverables to ensure a successful repeatable process for the timely completion of your project.

Proven Methodologies

Phase 1 - Requirements Definition
Utilizing joint application development (JAD) techniques, this phase consists of rapidly gathering business process and data requirements, interface definitions, and functional specifications that accurately reflect your business needs. Applying business process analysis (BPA), we work closely with your team/staff to identify business processes which are mapped to system functionality and used to conduct milestone reviews throughout this Phase. The results are finalized into a requirements document and presented for approval. Based on these requirements, Xperia will proceed with the Solution Analysis and Design Phase of the project.

Phase 2 - Solution Analysis and Design
This phase consists of analyzing and designing the specific technical components of a solution that satisfy your requirements. During this phase, we develop data models and a user interface prototype, leveraging object-oriented design to finalize the system architecture. Plans are outlined for data conversion, testing and acceptance criteria, training, system capacity, and backup and recovery. Upon your review and acceptance of the design, Xperia will proceed with the Development and Testing Phase.

Phase 3 - Development and Testing
As components are designed and approved, program development begins. Milestones are defined and measured for progress throughout the development effort. Testing and quality assurance reviews of each component are performed to ensure minimal errors and maximum reliability. Specific production-level hardware, software, and networking components are selected, procured, and installed during this phase. Upon completion and testing, Xperia will proceed with the Implementation Phase.

Phase 4 - Implementation
This phase consists of moving and setting up the system components in the data center. This includes performing any required data conversion, conducting a "live" test to demonstrate the completed functional application and/or website, and gaining acceptance to establish a "go live" production date.

Phase 5 - Operation
Once implemented, Xperia provides on-going 24x7 operation and support, release development and management.


Key Program Success Factors:

• Executive Management must lay the ground work by setting objectives and timetables.
  
  
• Executive Management must provide accountability for meeting the established objectives.
  
  
• Establish a steering committee with key managers from marketing, manufacturing, finance, engineering, human resources, and IT to set project scope and allocate resources with ability to approve corporate policy changes.
  
  

Xperia uniquely provides the right services and solutions to insure that executives and managers gain the benefits and achieve the results needed to effectively compete in a global economy.